What payment methods do you accept?

We accept payments via major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days, depending on the shipping method chosen at checkout.
Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination.

What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.
Are your products covered by warranty?
Yes, all of our products come with a standard manufacturer's warranty. The duration and coverage may vary depending on the product. Please refer to the product description or contact our customer service team for specific warranty information.
Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our sales team directly to inquire about bulk pricing and discounts.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Do you offer products for specific breeds or pet needs?
Yes, we have breed-specific and age-specific products, as well as items tailored for pets with sensitivities, allergies, or special care needs.
How do I choose the right size for my pet?
Each product page includes a size guide or chart. If you’re unsure, feel free to contact our support team with your pet’s measurements and we’ll be happy to help.
Can I cancel or modify my order after it has been placed?

We strive to process orders quickly; however, if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified, but you can initiate a return or exchange once you receive the items.